Frequently Asked Questions

What is ShanFlorist.com offer?
ShanFlorist.com is providing greeting board/ flowers in Pekanbaru (Riau - Indonesia) and nearby areas. We can deliver your greeting board for any special event such as Wedding party, Birthday party, Wedding anniversary, Graduation, Business launching, Condolence or other events.
How to order the products of ShanFlorist.com?
You can order at order page, You may write the details such as Recipient name, Recipient address, Sender name and the delivery time. After that you should provide your email or phone number then make payment. After payment completed we will start working with the request then delivery Recipient. Once delivered we will send the photo to your email or your WhatsApp number.
What payment option that ShanFlorist accept?
We accept payment by Bank Transfer in Indonesia such as BCA and Mandiri. We also accept International payment by Paypal. If you need another payment option such as Credit Card please contact us.
Can I request a specific option for my order?
We will do our best to fulfill your needs, Please contact us to know the possibilities.
How long my order will be delivered after i made the payment?
We will work As Soon As Possible to create the product and try to delivery as fast as we can. But you may also consider the time consumed to finish the product and time consumed to deliver to the recipient address. Usually will take 2 until 6 hours to complete all the process. So, will be better if you order sooner.
Can I cancel my order? What is your Refund policies?
  1. Should any customer place an order through ShanFlorist.com and then need to cancel the order, the cancellation must be made prior to the delivery of the order (subjected to 25% cancellation fee). If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information. If new address is outside of the delivery range and ShanFlorist.com cannot deliver it, only 50% of the order can be refunded.
  2. ShanFlorist.com is not responsible for any order where the recipient refuses to accept the item. ShanFlorist.com will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
  3. If it is determined that ShanFlorist.com did not make the delivery attempt, it is our policy that we will provide you with a refund.